Salon Policies

Appointment Cancellation Policy
Our Salon & Spa has a 24 hour cancellation/rescheduling policy. Appointments are required to be cancelled at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% of the price of your scheduled appointment, or a minimum of $50 (whichever is greater).

 

No shows will be charged 100% of your scheduled appointment. This fee will be required to be paid in order to book your future appointments. 

This policy is in place out of respect for our stylists, spa therapists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. 

Late Guests Policy
We understand "life happens". If for any reason you are expecting to be late by 15 minutes or more to scheduled appointment, please call us! 

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day. 

Confirmation Calls
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment or you will receive an email/text if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed. 

Service Satisfaction
In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 10 days of your last visit. 

Damaged Products
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only. 

Gift Cards/Certificates
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash. 

Delivery Policy
Gift Cards are available in many dollar amounts. They are available for immediate purchase and prompt delivery via email/website download. Gift Cards can also either be mailed directly to the purchaser (credit card billing address) or may be picked up on location at your convenience. We just ask that you allow 24-48hrs for processing and 5-7 business days for shipping.